Information We Collect

Contact and Service Information

When you reach out to us about floral arrangements or event services, we collect basic information needed to serve you properly. This includes your name, contact details, event location, and your specific requirements for floral design. We also keep records of our conversations to ensure we deliver exactly what you're looking for.

Technical Data

Our website collects standard technical information that helps us improve your browsing experience. This includes your device type, browser information, and how you navigate through our site. We use this data to make sure our website works smoothly for everyone who visits.

How We Use Your Information

We use your information primarily to deliver the floral services you've requested. Beyond that, we might occasionally send updates about seasonal flowers or special arrangements that might interest you – but only if you've indicated you'd like to hear from us.

Data Storage and Security

We store your information securely in Azerbaijan, using industry-standard encryption and security measures. Our team has access only to the information necessary for their specific roles, and we regularly review our security practices to keep your data safe.

How Long We Keep Your Data

We retain your information for as long as needed to provide our services and comply with Azerbaijan legal requirements. Event details and communication records are typically kept for three years after your last interaction with us, while financial records follow local accounting regulations.

If you'd like us to delete your information sooner, just let us know – we'll handle it promptly unless we're legally required to keep certain records.

Your Rights and Choices

Under Azerbaijan data protection laws, you have several rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

To exercise any of these rights, simply contact us using the details below. We'll respond within 30 days and work with you to address your request appropriately.

Sharing and Third Parties

We work with a limited number of trusted partners to deliver our services effectively. This includes payment processors, delivery coordinators, and occasionally venue partners when coordinating event florals. These partners only receive the specific information needed to fulfill their role, and they're contractually bound to protect your data.

We don't share your information with marketing companies or sell your data to anyone. If we need to share information for legal reasons or to protect our business interests, we'll do so only to the extent required and in accordance with Azerbaijan law.

Cookies and Website Technology

Our website uses basic cookies to remember your preferences and improve your browsing experience. These are standard technical cookies that help our site function properly. We don't use extensive tracking or advertising cookies.

You can adjust your browser settings to refuse cookies, though this might affect some website functionality. Most modern browsers give you detailed control over which cookies you accept.

Updates to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through our website or directly via email if you're an active client.

The date at the top of this policy shows when it was last updated. We encourage you to check back occasionally, especially if you haven't worked with us in a while.